Product&Strategy
Defining goals and needs of the customers and business
Research
Identify pains and problems and come up with possible solutions
Information
Organizing and structuring content of services
Prototyping
Testing workflow on users at each fidelity step
Service Design
Organizing infrastructure and components to improve quality of service
Copywriting
Talking with users in their language using the tone of voice of the brand
Communication
Managing expectations between stakeholders and the development process
Technology&Data
Understanding the basics of web and mobile app development
My Experience
Developed wireframes and prototypes to enhance product usability and customer satisfaction.
Collaborated closely with cross-functional teams, including developers, engineers, and stakeholders, to ensure seamless integration of design concepts into final products.
Maintained a design system that improved design consistency and scalability
Figured out a new difficult area in less than a month
Developed three complex features in three months
Pik Market
2021-2022
Created visually appealing and cohesive designs, incorporating brand guidelines and enhancing the overall aesthetic of the product.
Developed wireframes and prototypes to enhance product usability and customer satisfaction.
By implementing design solutions, managed to improve website performance metrics. The bounce rate dropped from 78% to 8,4%, while the number of new users increased from 1,500 in the initial month to 50,000 in the most recent period.
Sber
2016-2021
Collaborated with product managers to define product roadmaps, prioritize features, and ensure seamless integration of design and development efforts.
Conducted in-depth user research and analysis to uncover user needs and pain points, informing design decisions and driving product improvements.
Launched two products from scratch in the bank, where they still bring benefits to users and businesses.
By incorporating best practices, successfully deployed one of the tools across 70% of our development teams, resulting in a remarkable 92% increase in product satisfaction levels.
Decreased the lead time of development teams by 2.5 times, and also rose reuse ready-made solutions by 33 percent in another product